Effective date: September 17, 2026
We provide basic technical support for products obtained from WPlend. Review the FAQ, product page, documentation, and system requirements first.
Official channel and hours
Submit technical requests through the Contact Us form. Live chat is for general and pre-sale questions, not technical case management. We do not handle technical cases through social media, comments, or third-party messengers.
Support operates on business days, 09:00–18:00 GMT+2. Most requests receive a first response within 1–2 business days; complex cases may take 3–5 business days. These are targets, not guaranteed resolution times.
Included
- Installation and basic-use guidance for WPlend products.
- Help identifying the correct installable archive.
- Basic investigation of installation errors.
- Guidance for manual updates and included demo importers.
- Product-related licensing and download-access clarification.
Not included
- Work performed on your behalf: installation, configuration, migration, repair, or demo setup.
- Custom development, design, modifications, or feature requests.
- Hosting/server administration, hacked-site cleanup, or unrelated WordPress support.
- Guaranteed resolution of third-party conflicts or unsupported environments.
- Original-developer keys, activation, support, cloud services, licensed media, or remote content.
Submitting a useful ticket
Include the order/account email, product and version, WordPress/PHP versions, exact error, screenshots or logs, and steps already tried. Duplicate tickets may delay review.
Access and security
Provide temporary WordPress or SFTP credentials only after an official ticket request; use least privilege, make a backup, and revoke access afterward. Do not send passwords by live chat or public channels. WPlend will use access only to investigate the reported issue and handle it under the Privacy Policy.
Refund-related issues
Support must receive a reasonable opportunity to diagnose a claimed defect. Eligibility is determined only under the Cancellation and Refund Policy.